WELLNESS CALLS
We serve Boca Raton, Delray, Boynton, and surrounding areas
Providing Peace of Mind and Companionship
If your loved one is a senior living alone, you may worry about their well-being or whether they’re managing their health properly. Loneliness and isolation can also become a concern. At Home Helpers Home Care, we offer Wellness Calls to provide extra monitoring, support, and companionship for your loved one.
Our Care Center will contact your loved one at a predetermined time, either once a day or multiple times throughout the day. This service helps ensure their safety, well-being, and medication adherence, offering you peace of mind. Additionally, our Wellness Calls provide friendly, uplifting conversation, helping to combat loneliness.
Wellness Calls are ideal if you live far away or have a busy schedule that makes daily check-ins difficult. They’re also a perfect solution if your loved one doesn’t require in-person care but would benefit from regular check-ins. You can customize the frequency of Wellness Calls to meet your needs, whether daily or weekly.
Our Wellness Call representatives work directly with Home Helpers and are based in the U.S. We offer flexible plans tailored to suit various needs and budgets.
Wellness Calls: Frequently Asked Questions
Who can benefit from Wellness Calls?
Wellness Calls are ideal for seniors or loved ones who may be difficult to check on in person regularly. This includes individuals with disabilities, chronic health conditions, those who live alone or with pets, or those experiencing grief.
How long is a Wellness Call? Who’s calling my loved one?
Each call lasts up to five minutes, although some may be a bit longer depending on the conversation. Our friendly representatives, based in the U.S., will make the calls. We aim to have the same representative call each time to build a rapport and help recognize any changes in your loved one’s well-being.
What if my loved one doesn’t answer the phone?
We will attempt to call back three times within an hour. If there is still no answer, we will leave a message with any reminders and contact the designated primary contact to inform them that their loved one could not be reached.
What if I know my loved one won’t be available for a call?
Please let us know at least 24 hours in advance. If your loved one cannot be reached during a Wellness Call, we will notify the primary contact on file.
What happens if a problem is detected during the call?
If your loved one mentions feeling unwell but doesn’t describe a specific issue, we’ll notify the designated contact about the situation. In emergencies, we will call 911 and then contact the primary contact. If we cannot reach the primary contact, we will try to contact other people listed on the file.
Can you call someone outside of South Florida?
Currently, we only offer services to those residing in South Florida. If your loved one splits time between different locations, let us know, and we will try to accommodate them.
How quickly can the calls start?
Typically, calls can begin within 1-2 business days after we receive the approved sign-up form. You will be notified by email when your account is activated and the first call is scheduled.
How much does it cost?
Our rates are designed to fit various budgets. For more details on pricing, please call us. You can choose a plan based on the number of calls you want each month.
Is there a contract? Are there setup or termination fees?
There is no contract required, and you can cancel services at any time without incurring setup or termination fees.
Will I be charged for unused calls?
All plans are prepaid monthly, and no refund or credit is offered for unused calls.
What are the billing periods?
Our billing period runs from the first day to the last day of the calendar month. If you begin services mid-month, the payment will be prorated.
Can I change the frequency of calls or my plan?
If you want to increase the number of calls within a billing period, you can upgrade your plan, and the cost will be prorated. If you wish to reduce calls, the change will take effect at the start of the next billing cycle.
What are the payment options?
We accept all major credit/debit cards (Visa, Mastercard, Discover, American Express) as well as EFT/ACH transactions. Payments are processed during the first week of each billing period. Please note, physical checks are not accepted.
Schedule For Your Free In-Home Care Assessment
At Home Helpers, we believe in personalized care tailored to each client’s unique needs. That’s why we offer a free In-Home Care Assessment. During this assessment, we will:
Learn more about your loved one’s specific needs and preferences.
Create a customized Care Plan designed for their well-being.
Match your loved one with the ideal Caregiver to provide compassionate and skilled support.
Assessments can be conducted in the comfort of your loved one’s home or over the phone. This is also an opportunity to meet our team and learn more about how we provide exceptional home care services.
Contact us today to schedule your free In-Home Care Assessment and take the first step toward enhancing your loved one’s quality of life.
561-570-2273
Steps to Care
Initial Call
After receiving your information, we’ll schedule a detailed call to gather more about your care needs, address any immediate concerns, and arrange an in-person meeting.In-Home Care Assessment
During this visit, we’ll answer all your questions, ask a few of our own, and create a personalized Cared-4℠ Customized Care Plan tailored to your loved one’s unique needs.Start of Care
On the first day of care, we’ll introduce you to the assigned caregiver, walk through the Care Plan, and ensure a smooth transition.Client Visits
Once care begins, we’ll check in periodically to assess how things are going and make adjustments to the Care Plan as needed.
(561) 570-2273 | (561) 570- CARE
ContactUs@HomeHelpersBoca.com
Boca Raton, FL 33487
© 2024. All rights reserved.
License # 299996263
Each office is an independently owned and operated franchise. Personal care services provided as permitted by state law. Services may vary at each individual office location. Check with your local office for available services. All services are provided without regard to religion, race, color, national origin, gender, sexual orientation or preference, veteran status, or any other protected status.
ContactUs@HomeHelpersHomeCare.com
https://homehelpershomecare.com/boca-raton